Cost effective contact: Can SMEs engage customers without the high price tag?
Cost is, and always will be, one of the primary motivators for the SME.
Natalie Van Der Merwe
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4:00
Non-insurers lead the way in empowering shoppers
Retailers also have a unique advantage in that they understand their customers' needs and preferences, allowing them to better tailor insurance solutions.
3:10
Achieving long-term network sustainability
Sustainability is a global priority but achieving it can be a significant challenge for organisations.
4:20
Contact centres must embrace generative AI or risk being left behind
It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
5:20
Collaboration is the key to unlocking fintech’s potential to deliver financial inclusion and economic growth in Africa
Fintech’s key benefit is the ability it possesses to democratise access to financial services.
4:10
Competitive edge in the age of Generative AI lies in rapid skilling
Accenture LearnVantage solves for current challenges by upskilling at speed and scale with sustained learning outcomes in a simplified way.
1:00
Floods in Kenya cause power and internet outages
NetBlocks reported that its metrics revealed a severe disruption in internet service across much of Kenya, with countrywide connectivity down to 56% of normal levels.
5:20
Welcoming in the future of telecoms: The eSIM
Flexibility and convenience are the key differentiators for customers when it comes to the benefits of eSIM over the traditional SIM.
3:50
Navigating the impact of South Africa’s digital nomad visa on local coders
Remote work is gaining popularity, allowing individuals to combine travelling the globe with maintaining full-time employment.
4:10
The world is changing and your people strategy should be too
Done right, agile talent models have the potential to transform businesses growth and profitability.
3:50
Navigating the future of customer loyalty: Trends, benefits, and essential platforms
The time to act for businesses looking to launch or revamp their loyalty programmes is now.
3:40
The rise of gen AI: Shaping the future of work in SA
At its core, gen AI is the ability of machines to learn from data, and generate new content or insights based on that learning.
5:10
Smartz Solutions replaces legacy contact centre application at Ticketpro
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.